Artist Couple

www.ArtistCouple.com

Terms & Conditions

Privacy Policy

Shipping & Payment

Returns, Refunds & Exchanges

Artist Couple Website and online store Terms and Conditions

 

Artist Couple Website offers this Web site, including all information, software, products and services available from this Web site or offered as part of or in conjunction with this Web site (the “Artist Couple”), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here. Artist Couple Website reserves the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location.

Your continued use of the Web site constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms and Conditions made by Artist Couple Website.

The term ‘artistcouple.com’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

Use the website at your own risk. This website is provided to you “as is,” without warranty of any kind either express or implied. Neither Artist Couple Website nor its employees, agents, third-party information providers, merchants, licensors or the like warrant that the Web site or its operation will be accurate, reliable, uninterrupted or error-free. No agent or representative has the authority to create any warranty regarding the Web site on behalf of Artist Couple Website. Artist Couple Website reserves the right to change or discontinue at any time any aspect or feature of the Web site.

 

Exclusion of Liability

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

Indemnification

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

Copyright

Except for material in the public domain under United States copyright law, all material contained on the Web site (including all software, HTML code, Java applets, Active X controls and other code) is protected by United States and foreign copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the Web site without the prior consent of the copyright owner.

None of the material contained on Artist Couple Website may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resold or redistributed without the prior written consent of Artist Couple Website. Violation of this provision may result in severe civil and criminal penalties.

 

 

Artist Couple Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

 

Billing Address

Shipping Address

Email Address

Credit Card Information

 

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

 

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

 

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

 

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

 

Shipping & Payment Policy

 

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

 

Carriers

We use the following carriers to deliver our orders:

 

USPS

UPS

FedEx

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Payment Policy

Accepted Methods of Payment

 

Credit Card: (Visa, Master Card, American Express, Discover)

PayPal

 

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Returns, Refunds and Exchanges Policy

 

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

 

1. Please email artistcouplellc@gmail.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:

Artist Couple

ATTN: Topher Mack

12343 Hunters Chase Drive

APT 1022

Austin, TX 78729

3. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

Items can not be returned if they are opened.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Any custom ordered or commissioned work will not be accepted for return or exchange.

 

Restocking Fee

All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Exchanges

If your apparel item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Legal Information